Frequently Asked Questions
About Our Products
Every product is crafted using high-quality materials and rigorous quality checks. We're committed to sustainable quality—products that are beautiful, functional, and long-lasting.
Yes! All our products are 100% vegan and cruelty-free. We never test on animals, and our materials are ethically sourced.
We offer a wide range of categories including T-Shirts, Hoodies, Sweatshirts, Tank Tops, Long Sleeves, Polo Shirts, Jackets, Co-ord Sets, Shorts, Joggers, Oversized Tees, Henley Shirts, and Accessories. Each product includes detailed descriptions so you know exactly what to expect.
We offer sizes from XS to 3XL across most categories. Detailed size charts are available on each product page to help you find your perfect fit.
Ordering & Payment
We accept all major payment methods through Razorpay: Credit/Debit Cards (Visa, Mastercard, Amex), UPI, Net Banking, and popular wallets (Paytm, PhonePe, Google Pay).
Absolutely. All payments are processed through Razorpay, which uses industry-standard encryption and security measures. We never store your payment information on our servers.
Orders can be modified within 2 hours of placing them. After that, we begin processing and cannot make changes. Contact us immediately if you need to modify an order.
Yes! Every order can include a personalized gift note. Our products come in premium packaging with our signature branding. Select "Add a gift note" during checkout to include your personal message.
Shipping & Delivery
Yes, we ship pan-India through our trusted shipping partners (Delhivery, BlueDart, Xpressbees).
Shipping charges are calculated based on your location and order weight. We offer free shipping on orders above ₹999.
Processing Time: 1-2 business days. Transit Time: Metro cities 3-5 business days, other regions 5-7 business days. You'll receive a tracking link via email and SMS once your order ships.
Yes! Every order includes real-time tracking. You'll receive tracking information via email and SMS when your order ships.
While we strive to deliver on time, occasional delays can happen due to weather, holidays, or logistics issues. If your order is significantly delayed, contact us and we'll look into it immediately.
Returns & Refunds
We offer returns within 7 days of delivery for most products. Items must be unused, unwashed, and in original packaging with all tags attached. Some items like accessories may not be eligible for return due to hygiene reasons.
If your product arrives damaged or has a manufacturing defect, we'll provide a free replacement or full refund. Contact us within 48 hours of delivery with photos of the issue and packaging.
Contact us with your Order ID, photos of the damaged/defective product, and photos of the outer packaging. We'll respond within 24 hours and resolve the issue promptly.
Once approved, refunds are processed through Razorpay and typically reflect in your account within 5-7 business days, depending on your bank's processing time.
Orders can be cancelled within 2 hours of placing them. After that, we begin processing and cannot accept cancellations.
Product Care
For best results: Machine wash cold with similar colors, use mild detergent, do not bleach, tumble dry low or hang dry, iron inside-out on low heat. Always check the care label on your specific product for detailed instructions.
Store in a cool, dry place away from direct sunlight. Fold knits and sweaters to prevent stretching. Hang structured items like jackets and shirts to maintain shape.
Our prints use high-quality techniques designed for durability. To maximize longevity, wash inside-out in cold water and avoid ironing directly on prints.
Custom Orders & Bulk Purchases
Yes! We love creating custom apparel for special occasions. Contact us with your requirements, and we'll work with you to create something special.
For corporate orders, event merchandise, or large purchases, we offer special pricing. Contact us with your requirements, and we'll provide a custom quote.
Absolutely! We specialize in creating custom merchandise for corporate events, college fests, and special occasions. Contact us at least 4-6 weeks before your event to discuss options.
Sustainability & Ethics
We are committed to sustainability. Our products are made with ethically sourced materials, and we use minimal, recyclable packaging wherever possible.
All our products are manufactured in India. We source our materials ethically and support local suppliers whenever possible.
Yes! Our packaging is minimal, recyclable, and we're constantly working to reduce our environmental footprint with plastic-free alternatives.
Account & Orders
No, you can checkout as a guest. However, creating an account allows you to: track order history, save addresses for faster checkout, create wishlists, and receive exclusive offers and updates.
Log into your account and visit "My Orders" to view your complete order history, including current order status for each purchase.
Click "Forgot Password" on the login page, and we'll send you a password reset link via email. Follow the instructions to create a new password.
Contact Us
We'd love to hear from you! Visit our Support page to send us a message, and we typically respond within 24 hours. You can also reach us via email for any questions, feedback, or assistance.
Our customer support team is available Monday through Saturday, 10 AM to 6 PM IST. We aim to respond to all queries within 24 hours.
Shipping Information
We strive to deliver your products as quickly and safely as possible.
Delivery Timelines
Standard delivery takes 5-7 business days.
Shipping Costs
Free shipping on orders above ₹999.
Order Tracking
Once your order is shipped, you will receive a tracking ID via email and SMS.
Packaging
All products are packed in tamper-evident packaging to ensure they reach you in perfect condition.
Still have questions?
We're here to help. Send us a message and our support team will get back to you within 24 hours.